01 1. HSBC Focus Group Moderation 02 2. Ford Moderated User Testing and Analysis 03 3. Arrow Electronics Business Process Mapping 04 4. B-Social (Kroo) Native App Research & Design 05 5. Cogent.oa Product Design 06 6. Reed Exhibitions Field Research 07 7. YMCA Information Architecture 08 8. Lonely Planet Digital Community Design 09 9. Lloyds TSB Personas